The Production Environment:¶

A Necessity or a Creator of Business Value¶

“What does IT do?”¶

It’s a simple yet complicated question.¶

For practically anyone in business, IT has traditionally been about maintaining uptime and reducing disruptions. Most in the business know this in one simple phrase:

“They’re the ones that fix my computer.”¶

Unfortunately, that isn’t enough for the folks at the C-Level and ever since IT became a department in the working world, there has been a drive to find business value to justify all the expenditures.

Does IT Really Provide Business Value?¶

The Production Environment: A Necessity or a Creator of Business Value looks at this problem through the more practical lens of IT Operations. In the quest to find IT Business Value, many conflate necessity and value. This makes it very difficult, if not impossible, to derive concrete value from anything. Especially when there isn’t a consensus on what something can do, potentially do, or there is myth and conjecture involved in creating the valuation that becomes the basis of other decisions. IT falls deeply into that category.

Who Is This Book For?¶

While one may think this will be a heavy IT terminology centric book, it really is a business book about IT business value using the concepts of necessity and value. In other words, there is very little in the way of “IT talk” in its pages, although you do glimpse the different facets of IT Operations, which I think is useful for everyone in a business environment just from the perspective of understanding.